Last updated: 2 August 2026

These Terms and Conditions govern the purchase and use of coaching, consulting, marketing and related services provided by WIT Success Systems Limited, referred to in these Terms as “WIT Success Systems,” “the Company,” “we,” “us” or “our.”

By purchasing, subscribing to, booking or using any of our services, you confirm that you have read, understood and agreed to these Terms and Conditions.

1. Our Services

WIT Success Systems provides business-related services that may include:

• Business coaching and consulting;

• Strategic growth advisory;

• Marketing strategy and implementation;

• Content creation and publishing;

• Funnel and automation development;

• Lead generation;

• Qualified appointment generation;

• Advertising campaign development or management; and

• Other services described on our website, checkout pages, proposals, invoices or order forms.

The specific services, deliverables, fees, duration and payment arrangements applicable to your purchase will be stated on the relevant sales page, checkout page, proposal, invoice, order form or written service description.

If there is a conflict between these Terms and a written service description specifically provided for your purchase, the specific service description will apply to that purchase.

2. Service Objectives and Scope

The objectives and scope of the services will be based on the service purchased and any additional written agreement between you and WIT Success Systems.

Only the services and deliverables expressly included in your purchase are included.

Any additional work, meetings, revisions, platforms, campaigns or deliverables outside the agreed scope may require an additional fee.

3. Our Responsibilities

WIT Success Systems will:

• Provide suitably qualified coaches, consultants, strategists, team members or contractors to deliver the services;

• Perform the services with reasonable skill, care and professionalism;

• Make reasonable efforts to deliver the agreed services and deliverables; and

• Communicate any material requirements or changes relating to the delivery of the services.

We may use employees, contractors, coaches, copywriters, appointment setters, media buyers, designers or other qualified team members to deliver all or part of the services.

Where necessary, we may replace an assigned team member with another suitably qualified person.

4. Service Delivery

Any delivery dates, completion dates, launch dates, appointment estimates or performance projections are estimates unless expressly confirmed in writing as guaranteed.

We will not be responsible for delays caused by:

• Late feedback or approvals;

• Missing information, materials or account access;

• Changes requested by you;

• Third-party software or platform problems;

• Advertising account reviews or restrictions;

• Payment processor interruptions;

• Events outside our reasonable control; or

• Your failure to meet your responsibilities under these Terms.

We may make reasonable changes to the method, schedule, personnel or format used to deliver the services.

Any material change to the agreed price or principal scope of the service will be communicated to you.

5. Coaching and Consulting Services

Where you purchase coaching, consulting or advisory services, you agree to attend scheduled sessions, participate in the process and complete any actions or assignments that you choose to undertake.

You remain responsible for your own business decisions, actions and implementation.

Our coaching and consulting services provide business education, guidance and strategic support. They do not constitute legal, accounting, tax, financial, medical or mental-health advice.

You should consult an appropriately qualified professional where specialist advice is required.

Unless otherwise stated for the service purchased, missed sessions or sessions cancelled without the required notice may be treated as delivered and may not be rescheduled, refunded or credited.

6. Marketing Services

Where you purchase marketing, content, advertising, funnel, lead-generation or appointment-generation services, you agree to provide the information, materials, access and approvals reasonably required to deliver the service.

You are responsible for ensuring that information supplied about your business, services, qualifications, customers, testimonials and results is accurate and can lawfully be used.

Where approval is requested, you are responsible for reviewing and approving advertisements, content, claims, emails, funnels, pages and other materials before publication.

Your approval confirms that you accept the material as accurate and suitable for your business.

7. Account Access and Third-Party Platforms

You may be required to provide access to relevant websites, domains, social-media accounts, advertising accounts, calendars, email systems, funnel platforms or other business tools.

We will use this access only as reasonably required to deliver the purchased services.

We do not control third-party platforms and cannot guarantee their continued availability or performance.

We are not responsible for:

• Platform outages;

• Algorithm or policy changes;

• Account restrictions or suspensions;

• Rejected advertisements;

• Increased advertising costs;

• Software errors;

• Payment processor interruptions; or

• Actions taken by third-party providers.

8. Advertising and Third-Party Expenses

Unless expressly included in the service description, advertising expenditure, software subscriptions, platform fees, transaction fees and other third-party expenses are separate from our service fees and remain your responsibility.

Where WIT Success Systems agrees to fund advertising or another third-party expense, the applicable service description will explain how that expense will be handled.

9. Leads and Qualified Appointments

Where you purchase lead-generation or qualified-appointment-generation services, the applicable qualification criteria, appointment price, minimum purchase and credit rules will be stated in the relevant service description.

You remain responsible for:

• Attending scheduled sales conversations;

• Conducting the sales conversation;

• Following up with prospects;

• Maintaining accurate appointment records;

• Delivering your offer; and

• Converting prospects into customers.

Unless expressly included in your service, WIT Success Systems is not responsible for your sales calls, closing rate, pricing, fulfilment or customer experience.

10. Your Responsibilities

You agree to:

• Provide accurate and complete information;

• Provide requested materials, access, feedback and approvals promptly;

• Attend scheduled coaching sessions, meetings and sales appointments;

• Make payments when due;

• Comply with applicable laws and third-party platform policies;

• Treat our team members professionally and respectfully; and

• Inform us promptly of anything that may affect delivery of the services.
  
  

We are not responsible for delays, missed opportunities or reduced performance resulting from your failure to meet these responsibilities.

If your delay materially affects delivery, we may adjust the delivery schedule, pause the services or charge a reasonable restart fee.

11. Business Use

Our services are designed primarily for business and commercial purposes.

By purchasing a service, you confirm that you are purchasing it in connection with a business, professional or commercial activity.

Nothing in these Terms excludes any right or protection that cannot lawfully be excluded.

12. Fees and Payment

You agree to pay the fees displayed or communicated on the relevant checkout page, sales page, proposal, invoice, order form or service description.

Payments must be made according to the payment schedule agreed at the time of purchase.

Where a payment plan is provided, the payment plan is a method of paying the full agreed purchase price. It does not create a cancel-anytime arrangement unless expressly stated otherwise.

If a payment is late, declined, reversed or disputed, we may:

• Suspend delivery of the services;

• Suspend coaching calls or appointments;

• Pause campaigns or content;

• Restrict access to our materials or platforms; and

• Delay further work until the account is brought up to date.
  
  

You are responsible for applicable taxes, bank fees, currency-conversion charges and payment-processing fees unless otherwise stated.

13. Cancellations and Refunds

You may submit a written cancellation request within five business days of purchasing a service.

Unless otherwise stated in writing or required by applicable law, payments are non-refundable once work has begun, resources have been allocated, access has been provided or delivery has commenced.

This is because we may immediately reserve capacity, allocate team members, begin planning, create strategy, set up systems or commence delivery after your purchase.

After the initial five-business-day period, cancellation will be governed by the minimum commitment, notice period and cancellation terms stated for the specific service purchased.

Cancelling a service does not remove your responsibility to pay:

• Amounts already due;

• Fees relating to completed work;

• An agreed minimum commitment; or

• Authorised and non-recoverable third-party expenses.

Any refund voluntarily approved by WIT Success Systems will be issued at our discretion and does not create an obligation to approve future refund requests.

14. Subscriptions and Recurring Payments

Where you purchase a subscription or recurring service, you authorise us and our payment provider to charge the agreed amount at the stated billing frequency.

The subscription will continue until cancelled in accordance with the cancellation terms shown at the time of purchase.

Cancelling a subscription prevents future eligible charges but does not automatically refund payments already processed or charges that became due before cancellation.

15. Termination by WIT Success Systems

We may suspend or terminate services where:

• Payment is not made when due;

• You repeatedly fail to provide required cooperation;

• You materially breach these Terms;

• You engage in abusive, dishonest, unlawful or harmful conduct;

• You misuse our intellectual property;

• Continuing the engagement could expose us to legal, financial, reputational or platform-related risk; or

• We reasonably determine that the working relationship can no longer continue.

Where we terminate a service without a breach by you, we will determine whether any prepaid amount relates to services that have not yet been delivered and whether a partial refund or credit is appropriate.

16. No Guarantee of Results

We do not guarantee that you will achieve any particular business, financial, marketing or personal result.

We do not guarantee:

• A particular amount of revenue or profit;

• A specific number of customers;

• A specific number of sales;

• A particular closing rate;

• A specific advertising cost;

• A particular return on advertising expenditure;

• That every lead will be suitable;

• That every appointment will attend or purchase; or

• That any platform will approve or continue running a campaign.

Your results depend on several factors, including your offer, market, pricing, sales ability, implementation, customer experience, business decisions and external market conditions.

Testimonials, case studies, projections and previous client results are examples only and do not guarantee that you will achieve similar results.

17. Intellectual Property

WIT Success Systems retains ownership of its pre-existing and independently developed:

• Coaching frameworks;

• Processes and methodologies;

• Training materials;

• Templates;

• Scripts;

• Systems;

• Course materials;

• Internal documents;

• Strategies; and

• General knowledge and expertise.
  
  

Subject to full payment, you receive a limited, non-exclusive and non-transferable licence to use materials supplied to you for your own internal business purposes.

You may not resell, reproduce, distribute, licence, teach, share or commercially exploit our materials without prior written permission.

You retain ownership of materials, branding, information and intellectual property that you provide to us.

You grant us permission to use those materials as reasonably necessary to deliver the purchased services.

Subject to full payment, you may use final custom deliverables created specifically for your business, including approved custom copy, graphics, funnel pages and campaign assets.

WIT Success Systems retains ownership of any underlying templates, frameworks, systems, processes, reusable components and methodologies used to create those deliverables.

18. Confidentiality

Each party agrees to protect non-public business, financial, strategic, customer and operational information received from the other party.

Confidential information may be shared with employees or contractors who reasonably require access to deliver the services and who are subject to confidentiality obligations.

This obligation does not apply to information that:

• Is already publicly available;

• Was lawfully known before disclosure;

• Was independently developed;

• Was lawfully received from another source; or

• Must be disclosed by law.
  
  

19. Data and Privacy

Personal information collected through our website or services will be handled in accordance with our Privacy Policy and applicable data-protection requirements.

By submitting information through our website, checkout pages, booking forms or communication channels, you consent to its use for providing services, processing payments, communicating with you and operating our business.

20. Limitation of Liability

To the fullest extent permitted by law, WIT Success Systems will not be responsible for indirect, incidental, special or consequential losses, including loss of revenue, profit, business opportunity, anticipated savings, goodwill or data.

To the fullest extent permitted by law, our total liability relating to a purchased service will not exceed the amount you paid for the specific service giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

21. Website Information

We make reasonable efforts to ensure that information presented on our website is accurate.

However, website content may be updated, corrected or changed without notice.

Information on the website is provided for general business and educational purposes and should not be treated as specialist legal, financial, tax, medical or other regulated professional advice.

22. Electronic Acceptance

Your electronic acceptance, payment, subscription, booking or use of the services constitutes acceptance of these Terms and Conditions.

Electronic communications, approvals and records may be used in connection with the delivery and administration of the services.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices or legal obligations.

The updated version will be published on this page with a revised “Last updated” date.

Changes will not materially alter an existing fixed-term purchase without reasonable notice where such notice is required.

24. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of Zambia.

Any dispute arising from or relating to these Terms or the services will be subject to the jurisdiction of the courts of competent jurisdiction in Zambia.

Before beginning formal proceedings, both parties agree to make reasonable efforts to resolve the dispute through direct written communication.

25. Contact Information

Questions, cancellation notices or concerns relating to these Terms and Conditions may be submitted using the contact information provided on our website.

WIT Success Systems Limited